How to Choose a Conference Call Service
Conference calling remains a basic communication option in the workplace. Unlike video-conferencing, you do not have to invest heavily in modern gadgets and fast internet to communicate with professionals in remote locations. Conference calling is also easier because most people already know how to use a phone. Understand that you will need a reliable conference call service to enjoy outstanding services. This makes it important to approach choosing such providers as cautiously as possible. How do you choose the right one?
Take note of how easy it would be to set up the service. A dependable provider should not complicate the process. If you have existing mobile devices, telephones, and computers, the providers should make use of them and not force you to invest in new ones. Ask regarding the registration process. A provider that only needs a name and email address to register would be more reliable. If you need to make the call immediately, choose among providers that can make it happen. If you would be committing for the long-term, it is important to request a trial before committing.
You should inquire regarding the available features prior to committing. It could be that a provider is reliable. However, if they do not offer the capabilities you need, working with them would be a bad decision. Some of the basic features include name announce, entry tones, exit tones, security codes, moderator dial-out, operator assistance, among others. Confirming what you are going to get before committing is important.
Consider client support before making a decision. Understand that you are likely to experience inconveniences from time to time, irrespective of how good your technology is. You should be sure that you would enjoy quality support in case of downtime, glitches, among other issues. It is important to consider the platforms the providers are reachable on. Choose one that is accessible via telephone and live chat because they are more reliable. Ensure that you would always have access to knowledgeable client support staff.
If you are seeking a free conference call service, you should know that it might not include all the features the provider has listed on their website. Some offer free support for limited services. For instance, you might be required to pay for calls outside the country or a call involving many people. To be on the safe side, ask what you would be paying for and when. It pays to compare costs across different providers before signing any agreement.
Study more about free conference calls here: https://en.wikipedia.org/wiki/Group_call.